Question 1

How to unblock an Amazon account?

Accepted Answer

To unblock an Amazon account, you must first determine the reason for the block, remove that reason if possible, and then prepare a detailed, effective action plan, or a so-called appeal letter, depending on what caused the account block and what Amazon expects to restore your account. Sometimes, it will also be necessary to contact the Amazon platform through means other than the Seller Central panel.

Question 2

How to recover an Amazon account?

Accepted Answer

To recover an Amazon account, you should carefully review Amazon's messages regarding account suspension, especially those on the Account Notifications page (Performance notification): https://sellercentral.amazon.de/performance/notifications. There should also be guidelines on what to do to recover your account. These guidelines may also be visible on the Account Health page: https://sellercentral.amazon.pl/performance/dashboard. Remember to visit these pages for the marketplace that was blocked.
If you want to regain access to your account because you cannot log in, use the Password Reset option; more information can be found here: https://www.amazon.pl/gp/help/customer/display.html?nodeId=GH3NM2YWEFEL2CQ4

Question 3

Why did Amazon block my account?

Accepted Answer

The most common reasons for blocking are trademark, patent, industrial design, or other types of intellectual property (IP) infringement, manipulating rankings, reviews, and linked accounts, especially when one of them is blocked, the other usually gets blocked sooner or later as well. For the most well-known brands, even a mere suspicion of intellectual property infringement can lead to an account block, which is usually very difficult to remove. Blocks due to high ODR rates or poor FBM shipping statistics are relatively much fewer than they were a few years ago.

Question 4

How much does it cost to unblock an Amazon account?

Accepted Answer

The cost of the service is quoted individually. In most cases, it is approximately 2000-3000 PLN net. However, there are situations where the cost will be higher because the action will require much more work from us.

Question 5

Do I pay even if my Amazon account is not unblocked?

Accepted Answer

Yes. Before any action is taken, a payment of 25-30% of the total service cost is required for the preparations necessary to unblock the account. If the account is unblocked, then the remaining 70-75% of the costs are to be paid on a success fee basis.
Why is a fee charged regardless of whether the account is unblocked? Analyzing the cause of an account block, and preparing an action plan, an appeal letter, or taking other steps towards unblocking the account, usually involves many hours of work. However, this ensures that the service provided will be performed at the highest level.

Question 6

How long will it take to recover my Amazon account?

Accepted Answer

The unblocking process takes from a few days to even several months. The best time achieved so far is less than 1 hour. The longest it took was over 3 months. Usually, unblocking an account on Amazon.es takes the most time, regardless of the reason for the block.

Question 7

Can every Amazon account be unblocked?

Accepted Answer

Unfortunately, no. In cases of clear violation of Amazon's rules, such as overt counterfeit trading despite Amazon's warnings, or having multiple accounts without Amazon's consent, especially if sales were conducted on them, unblocking the account is very difficult, and sometimes even impossible.

Question 8

Do we take on every case?

Accepted Answer

No. If the case involves having multiple accounts on which sales were conducted or complex suspicions of selling counterfeit products, we may sometimes decline to take action. Not because we don't want to help you, but because with very low chances of success, many hours of our work would be wasted, and you would lose money.
However, even if you had two Amazon accounts or sold goods that might violate Amazon's policies and the rights of other companies, contact us, and we will assess whether we can help you.

Question 9

Are there situations where we can guarantee that your account will be unblocked?

Accepted Answer

No. We cannot guarantee that your account will be unblocked regardless of the reason for the block. In reality, no one can guarantee that an account will be unblocked.

Question 10

What happens if Amazon determines that the action plan (Amazon Plan of Action, Amazon Maßnahmenplan) was incomplete?

Accepted Answer

When an Amazon seller account is blocked, you usually have 3 attempts to unblock it. Sometimes, even a professional appeal requires revision. Therefore, do not waste any of these chances on writing ineffective appeals, because after they are used, the probability of success decreases, and the unblocking process becomes more difficult.

Question 11

How to set up an Amazon account?

Accepted Answer

To set up an Amazon account, visit sellercentral.amazon.pl, click "Register now", provide your email address and phone number, then carefully fill out the registration form, providing your personal data, company data, and payment card details. Next, upload the documents specified by Amazon for verification and schedule a verification call with an Amazon employee. You can conduct the call in Polish.

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