Privacy Policy - Alchemia Ecommerce

We ensure our clients full respect for their privacy and protection of their personal data.

I. Personal Data Controller Information

We kindly inform you that the controller of your personal data is:

Alchemia Ecommerce Michał Migdał

ul. Zygmunta Augusta 5/2

31-504 Kraków

NIP 8681803281

REGON 368421021

hereinafter referred to as the Data Controller.

Contact with the Data Controller regarding personal data protection is possible at the email address: biuro@alecommerce.pl

II. Personal Data Protection System

When selecting technical and organizational measures to ensure protection of processed data, the Data Controller primarily considered: the regulation of the Minister of Internal Affairs and Administration of April 29, 2004 regarding documentation of personal data processing and technical and organizational conditions that devices and IT systems used for personal data processing should meet (Journal of Laws No. 100, item 1024); guidelines of the General Inspector for Personal Data Protection; Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

The most important elements of the applied personal data protection system include:

1. SSL Certificate, guaranteeing that communication between your computer and the alecommerce.pl service is protected (encrypted) with a 256-bit key.

2. We collect and process only necessary personal data and only for the shortest possible time, and you must give additional consent for any activities not related to order fulfillment.

3. Only authorized persons trained in personal data protection have access to your personal data.

4. The IT system of the alecommerce.pl website and internal company procedures meet all personal data protection standards.

The Data Controller has thus fulfilled the obligations provided for and required in the field of personal data protection

III. Purposes and Legal Bases for Personal Data Processing

To provide services:

– selling services and products on the alecommerce.pl website

– answering your questions about services, products and our activities

– sending you commercial offers after receiving explicit consent via newsletters

– publishing your reviews on the website

in accordance with the scope of our activities, alecommerce.pl processes your personal data — for various purposes, but always in accordance with the law. Below you will find specified purposes of personal data processing along with legal bases.

1. To fulfill orders placed through the alecommerce.pl website, we process such personal data as:

– name and surname or company/institution name, NIP number, residential address or company headquarters – necessary to issue a sales document and provide the service
– address (street, house number/or house and apartment number, postal code and city) – necessary to address the shipment – if the transaction involves a physical item;
– email and phone number – necessary for communication related to order fulfillment;

* In case the Client designates a person who will be trained, we will ask for the following to fulfill the order:
– name and surname of the person participating in the training necessary to perform the service
– address for service delivery (street, house number/or house and apartment number, postal code and city)
– email, phone number of the person participating in the training– necessary for communication related to order fulfillment;

The legal basis for such data processing is Article 6(1)(b) GDPR, which allows processing personal data if it is necessary for contract performance or taking steps to enter into a contract; if you decide to also provide your surname, we consider that you have consented to processing your surname as well — then the legal basis for such processing is Article 6(1)(a) GDPR, which allows processing personal data based on voluntarily given consent;

Data provided during order placement is processed by alecommerce.pl and the following entities within the scope specified below:

a) name, surname and company name, address, NIP indicated as data for which the sales document should be issued are transferred to the accounting system:

– IFIRMA SA with headquarters in Wrocław, ul. Grabiszyńska 241B, 53-234 Wrocław, registered in the National Court Register in Wrocław maintained by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register, under number KRS 0000281947, NIP: 898-16-47-572, REGON: 931082394, with Data Protection Officer available at email address iod@ifirma.pl

c) In case of using payment with an external payment system, all data provided after going to the payment operator’s page remains registered only in their database and is not accessible or stored by alecommerce.pl in any way. alecommerce.pl cooperates with external payment operators:

– Dotpay Sp. z o.o., with headquarters in Kraków, 30-552 Kraków, at ul. Wielicka 72, registered by the District Court Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register under number 0000700791, having NIP number 634-26-61-860, EU NIP PL6342661860, REGON number 240770255 and share capital of 4,000,000.00 PLN, paid in full in cash.

2. Registration on the alecommerce.pl website

During registration, we ask for data necessary to create an account on alecommerce.pl, this data is also necessary for order fulfillment, as mentioned in point 1. By registering, you save time because to place an order there is no need to enter data necessary for order fulfillment each time, just log in.
A registered client after logging in also has the ability to verify the status of placed orders and purchase history.
During registration we ask for:
– name and surname or company/institution name –necessary to issue a sales document and address the shipment;
– email and phone number – necessary for communication related to order fulfillment;

Data is stored for 5 years from the last login. If a client registered but did not make a purchase, the data can be deleted at any time upon client request. In case of a purchase by the client, the data storage time is 5 years from the end of the calendar year following the year in which the sales document was issued, in accordance with applicable regulations governing the storage time of accounting documents.

3. For marketing purposes via newsletter, we process such personal data as:

email address to which commercial and educational information from alecommerce.pl will be sent, which the user can unsubscribe from at any time by logging into their account on alecommerce.pl and selecting the appropriate option, clicking the unsubscribe link in the footer of each newsletter, or writing to us at: biuro@alecommerce.pl

The email address is processed solely for sending promotional materials to people who have consented to receive these materials when subscribing to the newsletter.

4. To handle complaints, we process such personal data as:

– Company Name, person representing the company (name and surname)
– email address

5. For correspondence with us, we process such personal data as:

name and surname or company/institution name, address (street, house number/or house and apartment number, postal code and city) – necessary to identify the correspondent and to reply

email – necessary for communication in case of contact via electronic mail

6. For electronic contact, it is necessary to provide such data as:

– name and surname

– email address

When asking questions via the contact form or via email, your data is stored for 180 days and serves only to answer your questions.

7. In case personal data is provided to us that is not necessary for contract fulfillment or legal obligation, e.g., in correspondence with us, in contract withdrawal forms, warranty or guarantee forms, this data will be immediately deleted or anonymized and will not be processed.

Therefore, please do not provide us with information and personal data that we do not explicitly request and that is not relevant from the point of view of contract fulfillment or legal obligation.

IV. Cookies

alecommerce.pl on its website, like other entities, uses so-called cookies, i.e., short text information saved on a computer, phone, tablet, or other user device. They can be read by our system, as well as by systems belonging to other entities whose services we use (e.g., Facebook, Google).

Within alecommerce.pl, cookies are used that are responsible for:

– ensuring security — cookies are used to authenticate users and prevent unauthorized use of the client panel. They therefore serve to protect user personal data from access by unauthorized persons;

– impact on processes and performance of website use — cookies are used to ensure the website functions smoothly and that functions available on it can be used, which is possible among other things by remembering settings between subsequent visits to the site. Thanks to them, you can efficiently navigate the website and individual subpages;

– session state — cookies often store information about how visitors use the website, e.g., which subpages they view most often. They also enable identification of errors displayed on some subpages. Cookies used to save the so-called “session state” therefore help improve services and increase browsing comfort;

– maintaining session state — if a client logs into their panel, cookies enable session maintenance. This means that after going to another subpage, you don’t need to enter login and password again each time, which promotes comfortable website use;

– creating statistics — cookies are used to analyze how users use the website (how many open the website, how long they stay on it, which content generates the most interest, etc.). Thanks to this, the website can be constantly improved and its operation adapted to user preferences. To track activity and create statistics, we use Google tools such as Google Analytics; in addition to reporting website usage statistics, Google Analytics pixel can also serve, together with some of the cookies described above, to help display more relevant content to the user in Google services (e.g., in Google search) and across the network;

– using social functions — on the website we have a so-called Facebook pixel, which enables liking our fanpage on this service while using the website. However, for this to be possible, we must use cookies provided by Facebook.

In many cases, software used for browsing websites (web browser) allows cookie storage by default.

If you do not agree to placing cookies on your device, you can block their placement by appropriately configuring your web browser. Information on how to do this can be found in your web browser’s help files. Unfortunately, if you block cookies from the alecommerce.pl service, we cannot guarantee its proper functioning.

If you agree to placing cookies on your device, but after finishing your visit to alecommerce.pl you would like to delete them, you can do so without risk, and information on how to do this can be found in your web browser’s help files.

How Cookies are Processed:

a) The IT system used by alecommerce.pl automatically collects in logs data related to the device you use when connecting to the alecommerce.pl store. This data is collected only for statistical purposes and concerns: device type, operating system, web browser type, screen resolution, color depth, IP, internet service provider, or entry address to alecommerce.pl and is used only in the alecommerce.pl optimization process to ensure the greatest comfort of use.

This data is never combined with the data provided, mentioned in part III and constitutes only material for statistical analysis and mechanisms for correcting system errors.

alecommerce.pl uses servers provided by AttHost sp. z o. o. with headquarters in Płock at ul. Górna 40B/11, 09-402 Płock, entered in the register of entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw XIV Commercial Division of the National Court Register under number 0000531899, REGON: 360176289, NIP: 7743221825.
Data is processed for 24 months from the last activity.
*The company atthost.pl does not have direct access to personal data collected through the alecommerce.pl store and does not process it in any way.

b) alecommerce.pl

The alecommerce.pl website uses “cookies” technology, i.e., text files placed on your device, to enable alecommerce.pl to recognize you and adapt alecommerce.pl to your needs.

alecommerce.pl uses cookies to:

1. remember login (session lasts 30 minutes from last activity, after which the cookie is deleted);

2. remember the contents of your cart (session lasts 30 days from last activity, after which the cookie is deleted);

3. remember your alecommerce.pl display preferences (session lasts 30 days from last activity, after which the cookie is deleted);

4. create statistics and reports on alecommerce.pl functioning viewership; (session lasts 30 days from last activity, after which the cookie is deleted);

5. personalize alecommerce.pl appearance by displaying products that the store algorithm indicates as interesting for you based on products you bought, put in cart, searched for in the store, as well as their authors, manufacturers, category – in short, similar products, but never directly linked to your personal data. (session lasts 30 days from last activity, after which the cookie is deleted);

c). Google Analytics (cookies)

Google Analytics uses “cookies” technology, i.e., text files placed on your device, to enable alecommerce.pl to analyze traffic sources and how visitors use it.

Google collects on its servers data obtained from placing cookies on devices and uses this information to create reports and provide other services related to traffic and internet use.

Google may also transfer this information to third parties if it is required to do so under legal provisions or in case these parties process such information on behalf of Google.

This data is never combined with the data provided, mentioned in part III and constitutes only material for statistical analysis and mechanisms for correcting system errors.

d). Google AdWords (cookies)

Google AdWords uses “cookies” technology, i.e., text files placed on your device, to enable alecommerce.pl to assess the correctness and effectiveness of advertising activities using the AdWords network.

Google collects on its servers data obtained from placing cookies on devices and uses this information to create reports and provide other services related to traffic and internet use.

Google may also transfer this information to third parties if it is required to do so under legal provisions or in case these parties process such information on behalf of Google.

This data is never combined with the data provided, mentioned in part III and constitutes only material for statistical analysis and mechanisms for correcting system errors.

e). Cookies from partner servers

alecommerce.pl uses scripts and software elements provided and located on servers of its business partners. Such cookies may contain data necessary for the partner to provide the service delivered to alecommerce.pl or containing data other than mentioned in the privacy policy.

alecommerce.pl very carefully selects its business partners but is not responsible for their cookie policy. Therefore, we recommend verifying each of our partners on your own and independently deciding whether you want to accept their cookies.

alecommerce.pl uses scripts from the following partners:

1. Google Inc. with headquarters in Mountain View (CA, USA)

2. Facebook Inc. with headquarters in Menlo Park (CA, USA)

V. Right to Withdraw Consent

If personal data processing is based on consent, you can withdraw this consent at any time — at your own discretion.

If you would like to withdraw consent for personal data processing, for this purpose it is enough to:

– send an email directly to alecommerce.pl at biuro@alecommerce.pl or

– click the link in the email message, attached at the end of the newsletter message or

– delete the posted product review

If your personal data processing was based on consent, its withdrawal does not mean that personal data processing up to that point was illegal. In other words, until consent withdrawal we have the right to process your personal data and its revocation does not affect the legality of previous processing.

VI. Requirement to Provide Personal Data

Providing any personal data is voluntary and depends on your decision. However, in some cases, providing specific personal data is necessary to meet your expectations regarding the use of the alecommerce.pl online store.

To make a purchase transaction on alecommerce.pl, it is necessary to provide your first and last name, company/residential address/location where the training will take place, and phone number—without this, we are unable to fulfill the order.
To subscribe to the newsletter, it is necessary to provide an email address—without this, we are unable to send marketing messages to newsletter subscribers.

To contact alecommerce.pl, it is necessary to provide an email address or phone number—without this, we are unable to answer your question.

For traditional mail correspondence, it is necessary to provide your first and last name, as well as a mailing address.

To add product reviews in the alecommerce.pl online store, it is necessary to provide your first name—without this, we are unable to publish the review.

VII. Recipients of personal data

Like most entrepreneurs, we use the help of other entities in our business, which often involves the need to transfer personal data. Therefore, when necessary, we transfer your personal data to the following recipients:
– IFIRMA SA with headquarters in Wrocław, ul. Grabiszyńska 241B, 53-234 Wrocław, registered in the National Court Register in Wrocław maintained by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register, under KRS number 0000281947, NIP: 898-16-47-572, REGON: 931082394, with Data Protection Officer available at email address iod@ifirma.pl
– Dotpay Sp. z o.o., with headquarters in Kraków, 30-552 Kraków, at ul. Wielicka 72, registered by the District Court Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register under number 0000700791, with NIP number 634-26-61-860, EU NIP PL6342661860, REGON number 240770255 and share capital of 4,000,000.00 PLN, fully paid in cash.
Additionally, it may happen that, for example, based on applicable law or a decision by a competent authority, we will have to transfer your personal data to other entities, whether public or private. Therefore, it is extremely difficult for us to predict who may request access to personal data. Nevertheless, we ensure that we analyze each case of personal data access requests very carefully and thoroughly to avoid accidentally transferring information to an unauthorized person.

VIII. Transfer of personal data to third countries

We inform you that your personal data is not transferred outside the European Economic Area.

IX. Data subject rights

We inform you that you have the right to:

– access your personal data;

– rectify personal data;

– erase personal data;

– restrict the processing of personal data;

– object to the processing of personal data;

– data portability.

These rights are inalienable and cannot be restricted. You can exercise your rights by:

– sending an email directly to Ado at info@alecommerce.pl

– if you wish to unsubscribe from the newsletter by clicking the link in the email message, attached at the end of the message

X. Right to file a complaint

If you believe that your personal data is being processed in violation of applicable law, you may file a complaint with the President of the Personal Data Protection Office.

XI. Final provisions

In matters not regulated by this Privacy Policy, the provisions on personal data protection apply.

You will be notified of any changes made to this Privacy Policy by email.

This Privacy Policy is effective from May 25, 2018.

All questions, requests and suggestions regarding the protection of your privacy, particularly personal data, should be sent to the email address: biuro@alecommerce.pl